By using our services and interacting with Verrano through our website, consent to the use of information that is collected or submitted as described in this privacy policy, including our use of cookies.

Verrano Inc, d.b.a. Verrano and its affiliates (the “Company”) are committed to respecting and protecting your privacy and the personal information that you share with us on this website. When you visit the website www.theverranoco.com (the “Site”), we have the ability to collect information about you, from your name and address to your shopping preferences. This privacy policy explains why we collect it, how we use it and when we share it with others. Our policy also describes the choices you can make about how we collect and use your information.

This policy applies only to the Site and does not cover information provided on websites linked to our Site for purchasing or other purposes. Your use, and your privacy rights, in connection with any visits to those linked websites are covered by the privacy policies and terms of use that are posted on those sites.

If you have any questions about our privacy policy, please contact us at the address, email address or telephone number listed in “Contact Us” below.

The Company may update this privacy policy from time to time. We will post all updated policies on the Site. You can check if a policy has changed by checking the revision date that appears above.

Our Returns Policy

We gladly accept returns within 30 days of purchase.  Refunds are issued to the original form of payment. Orders placed with store credit can only be refunded in store credit.

Please note that returned merchandise must be unworn, undamaged, unwashed, and have the original tags still intact. Vintage pieces and ‘last chance’ items are final and cannot be returned or exchanged. If your item is damaged and your purchase date falls outside our standard return window, then please contact: TheVerranoCo@outlook.com and we’ll be happy to serve you.  We are not responsible for lost orders with the incorrect address.  Once your order is placed it cannot be modified.

Fees

Exchanges and returns for U.S.-based orders are free. We do not offer free exchanges and returns for international orders.  International customers must reach out to our customer service team to initiate a return.  We do not offer exchanges on international orders, only returns for refund. 

How do I start a return or exchange?

To make a return, please email or contact us here and simply enter the email address associated with your purchase, or your order number and shipping address zip code to initiate the return. For exchanges, follow the steps outlined on our returns page and select a new item for exchange.  We only offer even exchanges.  Each customer is eligible for one exchange per order.

Do I need to return the product in its original packaging?

If possible, please ship your return in its original packaging to protect it from damages during transit. If you no longer have the original packaging, it’s not a problem. Please ship your return in your own packaging or materials provided by your local courier.  Please make sure the original tags are still intact.

Where can I find my shipping label?

Once you initiate your return through our Returns Center, you’ll receive step-by-step instructions on how to download a return shipping label which will also be sent to your email.

What should I do if I receive the wrong product?

After starting your return, select ‘received wrong item’ under ‘reason for return’, and proceed through the exchange process. Your preferred item will ship to you right away.